Contact information

At AnnualTales, we are committed to providing reliable support for all order-related and product-related queries. If you have any questions, concerns, or require assistance, you can reach us through the contact details listed below.

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Customer Support Email

For order tracking, replacements, delivery issues, or general enquiries, please contact us at:
[anitha.v@annualtales.com]

Our team aims to respond within 24–48 working hours (Mon–Fri).

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Operating Hours

Monday to Friday: 10:00 AM – 6:00 PM
Saturday & Sunday: Closed
(National holidays may affect response time.)

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Response Expectations

We work to resolve all queries as quickly as possible.
Typical response timelines:

• Order & delivery queries: 24–48 hours

• Replacement requests: Within 2 business days

• General enquiries: 24–48 hours

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Replacement / Damage Claims

For damaged or defective items, please email us within 48 hours of delivery with:

• Order number

• Clear photos or videos of the damaged product

• Photo of the outer package

This helps us process a replacement quickly.

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Return Address

We do not accept returns unless specifically requested by our support team.
If a return is required, we will share the return address via email after reviewing the case.

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For Business or Collaboration Enquiries

Email us at:
[anitha.v@annualtales.com]

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Important Notes

• We do not offer phone support for operational efficiency, but email support is fully active.

• Please avoid sending multiple emails for the same issue; it may slow down processing.

• All communication regarding replacements or shipping must be done through our official email.