Refund policy

Thank you for shopping with AnnualTales.

We take great care in packing and shipping your products. Since our products include stationery, planners, notepads, and other printed goods, we do not accept returns. However, we do offer replacements for damaged or defective items as outlined below.

No Returns

We do not accept returns for any orders, as stationery and printed goods cannot be resold once opened.

Replacement for Damaged/Defective Items

If your order arrives damaged or with a manufacturing defect, we will replace the item at no additional cost.

To request a replacement, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos or videos of the damaged item

  • Photo of the outer packaging

Email: [your support email]

Once verified, a replacement will be shipped promptly.
We do not require customers to ship the damaged item back unless our support team specifically requests it.

Wrong Item Received

If you receive the wrong product, please notify us within 48 hours, and we will ship the correct item.

Non-Replaceable Situations

Replacements will not be provided for:

  • Slight colour variations due to screen differences

  • Normal wear and tear

  • Incorrect delivery address provided by customer

  • Orders where proof of damage is not shared within 48 hours

Return Address

A return address will be provided by email only if required by our support team.

If you have any questions, please contact us at [anitha.v@annualtales.com].